FAQs

 How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days and delivered within 5-10 business days. Please note that during high-demand periods or promotions, shipping times may be slightly extended.

 What is your return policy?

We accept returns on eligible items within 28 days from the date of purchase. To be eligible for a return, items must be unused, unworn, and in the same condition as received, with all tags and labels attached. Certain items such as underwear, swimwear, and personalized/customized items may not be eligible for return due to hygiene or customization reasons. Please refer to our Return and Refund Policy for more details.

 How can I initiate a return?

To initiate a return, please contact our customer service team within the designated return period to request a return authorization. Provide your order number and details of the item(s) you wish to return. Our customer service team will provide you with instructions on how to return the item(s) and any necessary return authorization forms.

 What payment methods do you accept?

We accept payment through major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

 Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more information.

 How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your order using the provided tracking number through our website or the shipping carrier's website.

 What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will provide instructions on how to return the item for a replacement or refund, depending on product availability.

Can I exchange an item for a different size or colour?

Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item for a different size, colour, or style, please follow the return process for a refund and place a new order for the desired item.

 How can I contact customer support?

You can reach our customer support team by emailing contact@maunalin.com. You can also contact us by phone at 01206587440. We are here to assist you with any questions or concerns you may have.

 Do you offer gift cards?

Yes, we offer gift cards that can be purchased and used on our website. Gift cards are a great option for birthdays, holidays, or special occasions.

Return and Refund Policy

At Maunalin, we strive to ensure your satisfaction with every purchase. Please review our return and refund policy below:

Returns Eligibility:

• We accept returns on eligible items within 28 days from the date of purchase.
• To be eligible for a return, items must be unused, unworn, and in the same condition as received, with all tags and labels attached.
• Certain items such as underwear, swimwear, and personalized/customized items may not be eligible for return due to hygiene or customization reasons. Please check the product description for details.

Initiating a Return:

• To initiate a return, please contact our customer service team within the designated return period to request a return authorization.
• Provide your order number and details of the item(s) you wish to return.
• Our customer service team will provide you with instructions on how to return the item(s) and any necessary return authorization forms.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
• We recommend using a trackable shipping method to ensure the safe return of the item(s).

Refund Process:

• Once we receive the returned item(s) and verify their eligibility, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow 10 business days for the refund to appear in your account, depending on your payment provider's processing times.

Exchanges:

• Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item for a different size, colour, or style, please follow the return process for a refund and place a new order for the desired item.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect.
• We will provide instructions on how to return the item for a replacement or refund, depending on product availability.

Non-Returnable Items:

• Final sale items, clearance items, and gift cards are non-returnable and non-refundable.

Policy Updates:

• We reserve the right to update our return and refund policy at any time. Any changes will be communicated to customers through our website or email.

Shipping Policy

Welcome to Maunalin We're delighted to provide you with details about our shipping policy to ensure a smooth and enjoyable shopping experience.

1. Order Processing Time:

• Orders are typically processed within 1-4 weeks after payment confirmation, excluding weekends and holidays.
• During high-demand periods or promotions, processing times may be slightly extended. Any delays will be communicated to you promptly.

2. Shipping Methods and Delivery Times:

• We offer several shipping methods to accommodate your needs, including standard shipping, expedited shipping, and international shipping.
• Delivery times vary depending on your location, chosen shipping method, and any unforeseen circumstances such as weather delays or customs processing.
• Estimated delivery times are provided at checkout for each shipping option.

3. Shipping Rates:

• Shipping rates are calculated based on the shipping method selected, the destination address, and the weight and dimensions of the package.
• Shipping rates will be displayed at checkout before payment confirmation.
• We may offer free shipping promotions for orders that meet specified criteria. Details of any free shipping promotions will be communicated on our website or through promotional materials.

4. Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
• You can track the status of your order using the provided tracking number through our website or the shipping carrier's website.

5. Shipping Restrictions:

• We currently ship to select countries. If you reside outside of these areas, please contact us for assistance.
• Some items may be subject to shipping restrictions or regulations based on their contents, size, or destination. We will notify you if any restrictions apply to your order.

6. Customs and Duties:

• International orders may be subject to customs duties, taxes, or other fees imposed by the destination country's customs authorities.
• These fees are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your country's customs office for information on any applicable fees.

7. Shipping Address:

• Please ensure that the shipping address provided at checkout is accurate and complete to avoid any delays or mis deliveries.
• We are not responsible for lost or delayed shipments due to incorrect or incomplete shipping addresses provided by the customer.

8. Shipping Carrier:

• We partner with reputable shipping carriers to deliver your orders safely and efficiently.
• While we make every effort to ensure timely delivery, we cannot guarantee delivery dates or times as they are subject to the shipping carrier's policies and operations.

If you have any questions or need assistance with your order, please don't hesitate to contact us at info@maunalin.store. We're here to help!

Thank you for choosing Maunalin for your shopping needs!